Welcome to adiClub (the “Club”). The Club includes a membership program and a subscription to the adidas running and training apps as further set out below. The Club is organised by adidas Emerging Markets LLC Limited with company number 247233, whose registered address is Dubai Design District, Building 2, Level 4, Dubai, UAE (“adidas,” “we,” or “us”). When we refer to "you" or "your" we mean you, the person accessing these terms and conditions (the “Terms”). These Terms govern your participation in the Club and by participating in the Club, you agree to be bound by these Terms. By joining the Club you also agree to be bound by our eCom terms and conditions, accessible at https://www.adidas.ae/en/terms.html ("eCom Terms and Conditions").
To participate in the Club, you must be at least 18 years old and a legal resident of the United Arab Emirates. By enrolling and participating in the Club, you confirm that you meet these eligibility requirements.
For a high-level summary of how to join the Club, how to earn points, available rewards and how to redeem the rewards, please visit adiclub. You may also visit our FAQ section on the Club by clicking here. For more details, please keep reading below.
If you meet the eligibility criteria above, you can join the Club by filling out a registration form on https://www.adidas.ae/en, on the adidas mobile apps or in adidas retail stores. No purchase of any products is required to join the Club. Only one account is allowed per individual. If you join the Club, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the registration form.
As a member of the Club, you will be entitled to earn membership level points (“Level Points”) and points to spend (“Points to Spend”) (together, the “Points”).
You will earn Points for purchases (except whilst using or purchasing gift cards) that you make on the UAE-version of our official website https://www.adidas.ae/en (the "Website"), the UAE-version of our official mobile applications: the adidas App or the Confirmed App (together, the "App") or in participating adidas retail stores in the UAE, (the "Stores") (together, the "Eligible Channels"). For every AED 1 spent you will earn 2.5 Level Points and 2.5 Points to Spend.
Purchases include purchases of regular and sale priced merchandise. Purchases at stores other than the Eligible Channels will not qualify for Points (even if you purchase adidas products). If you return purchased items, the Points earned by those items will be deducted from your Point’s total.
In addition to earning Points for purchases, you can also earn Points for certain interactions with us. The number of Points available will be as set out at https://www.adidas.ae/en/adiclubrewards.html. These include but are not limited to:
• Welcome bonus: When you first successfully register as a member of the Club, we will automatically credit your account with Points to thank you for joining.
• Profile bonus: If you submit a complete profile on the App or Website then you will be awarded additional Points. This profile bonus can only be earned once. Subsequent changes to your profile will not be awarded Points, unless explicitly stated by us at that time.
• Product reviews: You can earn Points by posting a review of adidas products on the Website or App. You hereby consent to your product reviews being publicly viewable. You may only be awarded Points for a maximum of 10 reviews per calendar year. For the avoidance of doubt, you are free to determine the content of your review provided that you comply with Customer Ratings and Reviews terms and conditions presented to you when submitting your review.
• Birthday bonus: You may be eligible for bonus Points on your birthday based on your level. This will be automatically credited to your membership account. Birthday bonus Points will be awarded only once during a calendar year.
From time to time, we, in our sole discretion, may change, discontinue, or add interactions where you can earn Points and change the number of Points earned, with or without prior notification to you.
You must provide your adidas membership identification (email address or membership ID) in the Stores, or be logged into your adidas account on the Website or App to receive the eligible Points for your purchases or interactions. In the event you are unable to receive eligible Points due to not being logged in or your identification not being accepted as proof, you may contact the adidas customer services team here with the required proof to redeem the Points for your purchases or interactions.
Existing adidas account holders can start earning Points from the day they have been migrated to the Club, and no prior transactions or interactions will be eligible for Points. New members will start earning Points from the date they register for the Club, and no prior transactions or interactions will be eligible for Points save that when you have provided your email address (for the purpose of being contacted in relation to Club membership) in our Stores whilst making a purchase and you subsequently join the Club, we shall award you the Points for that purchase to your Club membership. Membership start dates for the Club may vary for members depending on their account type.
You will only be entitled to accumulate a maximum of 100,000 Points to Spend (the “Limit”). If you reach the Limit but engage in an activity that should earn you Points to Spend, we will add 0 Points to Spend to your account, however this will reset the 365-day expiry period (as set out below in Clause 4).
Level Points will remain valid for 12 months. This period will always finish at the end of the month. If you earned Level Points on June 9, 2022, they will expire on June 30, 2023, unless adidas explicitly states otherwise. Level Points cannot be transferred between members. Level Points have no cash value and cannot be exchanged for cash.
Points to Spend
To reward our most loyal members, there will be more adiClub benefits for those who earn points on a regular basis. Points to Spend will expire, on a rolling basis and to the end of the Calendar month, 12 months after your last purchase or activity that earned you Points to Spend. But because all good things must come to an end, any Points to Spend can only be retained for a maximum period of 36 months - towards the end of the month - before they expire automatically. Please note that neither a purchase later fully returned nor the birthday bonus will extend the expiration of your Points to Spend.
Example: If you earned Points to Spend on 1 January 2022 and 10 January 2022, all your Points to Spend will be saved until the end of January 2023. However, if you made a purchase on 21 June 2022 and earned some more Points to Spend, all your Points to Spend will be available for 12 months after that purchase until the end of June 2023. The Points to Spend earned in January 2022 will in any case not be available anymore after the end of January 2025.
Points to Spend cannot be transferred between members. Points to Spend cannot be exchanged for cash.
The Club has four separate levels. You can move up through the different levels by earning Level Points.
Level 1 is the entry-level for members with 0–1,299 Level Points. You just need to register for the Club to be part of this level, and no purchase of any products is required.
Level 2 is for members with 1,300–4,999 Level Points. Level 3 is for members with 5,000–12,999 Level Points. Level 4 is for members with 13,000 Level Points or more.
You can climb to the higher levels by accumulating the number of Level Points mentioned above within 12 months of the end of the month of registration or current level entry (the “Membership Year”). At higher levels, you can access even greater benefits. If level upgrades are achieved by acquiring Level Points through purchases of our products, we reserve the right to delay this upgrade for a period that is equal to the applicable return period for the purchased product(s).
You must meet the requalification requirements at the end of your membership year in order to remain at your current level. If not, you will be downgraded to the level below. Returns can cause you to drop down multiple levels. For example, if you return an order or product, the points earned will be deducted, which could cause you to drop by that number of points.
If you are in level 2, 3, or 4 and you do not earn enough Level Points during the current requalification period, you will be downgraded to the next level down, regardless of the number of qualification Level Points you have accumulated by this date.
The requalification period starts on the date you reached a new level and ends 12 months later, always at the end of the month. The number of Level Points you need in order to requalify for your current level is equal to the minimum Level Point balance needed to enter that level.
Level Points earned after your last level entry will count towards requalification Level Points. The new requalification period will start on the exact date of that level upgrade and end 12 months later at the end of the month. After a level upgrade, your requalification Level Points will be set to 0.
If you do not earn enough Level Points for your level during the requalification period, you will be downgraded. The downgrade will take place after the last day of the requalification period, which is always at the end of the month.
If you are downgraded, your new requalification period will start on the exact date of your downgrade and end 12 months later at the end of the month, unless you upgrade during this period. After a level downgrade, your requalification Level Points will be set to 0. If a member does not earn enough Level Points for their level within the requalification period, they will be downgraded. The downgrade will take place after the last day of the requalification period, which is always at the end of the month.
Entry and progress through each of the above-mentioned levels will unlock a set of new rewards for members as set out here https://www.adidas.ae/en/adiclubrewards.html.
You will have access to the rewards in your current level and the levels below them. For example, a level 3 member will have access to the rewards from level 3 as well as level 2 and level 1 (except for the lower levels’ entry discount vouchers).
Certain rewards will be conditional upon you agreeing to separate terms and conditions applicable to that reward which will be made available to you when redeeming that reward. In addition the following terms and conditions apply to the following specific rewards:
• Discount Vouchers: These are single use discount vouchers that are unlocked when you enter a new level. These will have limited validity periods and maximum discount values of which details will be communicated to you on receipt of the discount vouchers. Certain product exclusions may apply. These discount vouchers may not be combined with other promotions or discounts.
• Early access to product launches: You will get early access to certain adidas product launches. These will exclude Hype product launches and is subject to pre-allocated stock availability for members.
• Premium subscription to the adidas running and adidas training apps: You will get a subscription to Runtastic Premium for the term indicated for your level, subject to acceptance of any applicable premium membership terms. For the avoidance of doubt, the subscription may be revoked if when returning an order this results in a level downgrade.
• Free personalisation: This reward entitles you to personalise your products from the Eligible Channels for free. This is capped to a maximum of 10 product personalisation requests per membership year.
• Hype priority access: You will get priority access to Hype product launches. However, this does not guarantee that you will get the Hype product if you participate. This reward depends on the availability of Hype product launches.
• Early access to sales: You may receive early access to certain sales that we make available. The duration of early access may vary between sales and could also depend on which level you are in at the time of the sale. Our standard terms and conditions for sales will also apply.
Specific rewards (whether products or experiences) are available while supplies last and may be subject to change, discontinuance, limitations, and substitutions by us, at its discretion and at any time without notice.
Points to Spend can be redeemed against a number of use cases, including but not limited to:
You will be entitled to use your Points to Spend to purchase a voucher (e.g. a 20% off voucher) (“Voucher”). The Voucher may then be used to make an order on the App, on the Website or in the Stores. Certain exclusions may apply, and any additional terms and conditions will be presented to you when making a purchase.
You can only use one Voucher at any one time when making a purchase and it cannot be combined with any other vouchers or discount codes. The Voucher will only apply to the product price and will not apply to any delivery costs.
No Voucher can be exchanged, transferred or redeemed for cash or Points to Spend. You may only use a Voucher for personal, non-commercial use and must not sell any Voucher. Vouchers may not be used in sales or promotional activities including as giveaways or prizes in competitions. We reserve the right to cancel any Voucher that we suspect has been resold or obtained in connection with an unauthorised sales or promotional activity.
If you return any products that you have purchased online using a Voucher, you will not be entitled to a refund of Points to Spend but, provided you have returned all of the products purchased using the Voucher, you will be entitled to request a new Voucher by contacting our adidas Customer Service here.
b. Money can’t buy products (“MCBP”)
You will be entitled to use your Points to Spend to purchase MCBP and any such purchase will be subject to our eCom Terms and Conditions and any additional terms presented to you when making a purchase.
For the avoidance of doubt, if you return any MCBP in accordance with the eCom Terms and Conditions and are entitled to a reimbursement of your Points to Spend, this will be subject to the Limit as set out above at Clause 3 (for example, if you return a MCBP that you purchased for 500 Points to Spend but have 99,990 Points to Spend at the time of the reimbursement, we will reimburse you 10 Points to Spend).
You will be entitled to use your Points to Spend to participate in raffles. These will be subject to you agreeing to separate terms and conditions applicable to each raffle.
If you withdraw from a raffle prior to the conclusion of the raffle, you will be entitled to a refund of Points to Spend.
d. Good causes
When made available to you, you will be entitled to use your Points to Spend to make a contribution to a good cause as further set out in the Club. Any additional terms and conditions will be presented to you prior to making a contribution.
You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for any and all activities that occur under your password or account. The Club is for your personal use only. You must not share your adidas membership identification and/or password or in any way make them accessible to others. You must immediately inform the adidas customer services team (details set out below in Clause 17) of any unauthorised use of your password or account or any other breach of security.
You agree that you shall not:
• access, use, reproduce, modify, download, sell, transfer, publish or otherwise make available your membership of the Club for any commercial purposes;
• do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Club;
• abuse your membership of the Club or use it for any unlawful or unauthorised purpose (which include transmitting any computer viruses through your account or using your account in a manner which is discriminatory, offensive, abusive, malicious, defamatory or other violates or infringes the rights of anyone else); and
• transfer, sale or barter (or attempt to transfer, sale or barter) any of your rewards or member exclusive promotional offers.
Notwithstanding the above, you may cancel your Club membership at any time by logging in to your account on the Website or App.
We may cancel your Club membership at any time, if we determine that you (a) are ineligible in accordance with Clause 1 above, (b) have violated any of these Terms, any of the eCom Terms and Conditions, any applicable product terms of sale or any applicable law or regulation, or (c) engaged in any deception, forgery, fraud or committed any other abuse of the Club.
We reserve the right to revoke some or all of your Points or rewards if we determine that you received Points or a reward due to an error, through fraud or deception, or in any manner not authorised.
If you or we cancel your Club membership, you will lose all your accumulated Points. If you cancel your membership, you may choose to rejoin the Club by registering on the Website or the App. When restarting your Club membership, your previously-earned Points will not continue to your new Club membership.
In the event of your cancellation of the Club membership, the following applies with regard to the data provided upon registration for the Club and uploaded, posted, transmitted, published, displayed or otherwise made available through or in the scope of the Club membership thereafter:
• any rights granted to us in relation the data, which is not personal data, shall expire. This does not, however, apply if such data:
o has no use outside the context of the Club membership,
o is exclusively related to your use of the Club membership,
o has been aggregated by us with other data and cannot be disaggregated or can only be disaggregated with disproportionate effort, or
o was generated by you together with other customers, provided that other customers can still use the data.
For personal data, the provisions of the Platform’s Privacy Notice shall prevail.
• we shall, at your request, provide you with the data, which is not personal data, free of charge, within a reasonable period of time and in a common and machine-readable format after the cancellation becomes effective. This does not apply if such data:
o has no use outside the context of the Club membership,
o is exclusively related to your use of the Club membership, or
o has been aggregated by us with other data and cannot be disaggregated or can only be disaggregated with disproportionate effort.
For personal data, the provisions of the Platform’s Privacy Notice shall prevail.
We may make minor changes to these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms, we add new rewards, add possibilities to earn Points, modify Club functionalities or modify the technical environment). Please check these Terms regularly to ensure that you understand the up-to-date terms that apply in relation to your membership of the Club.
For any significant changes to these Terms that will materially adversely impact you or if we choose to discontinue the Club then we shall provide you with three months' written notice.
We have a legal obligation to make sure that the Club conforms to the contract.
As part of this legal obligation, we may, from time to time, offer and request you to update the Club for security and technical reasons. It is your responsibility to install such updates without delay and to update the operating system of your end device if this is required for such updates. We will not be liable for any lack of conformity of the Club resulting from the lack of the relevant update when you fail to install the update that we supplied to you.
If the Club does not conform to the contract of sale and/or the statutory conformity requirements, you have the right to have the defect corrected. Your right to claim lack of conformity expires two (2) years after termination of the Club membership. You will reasonably cooperate with us to assess whether the cause of the lack of conformity lies in your digital environment. If you do not provide such cooperation, the burden of proof of any conformity will lie with you.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms.
Nothing in these Terms excludes or limits our liability for:
• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
Nothing in these Terms affects your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
To the extent permitted by law, our aggregate liability to you in respect of any loss or damage suffered and arising out of or in connection with these Terms, whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, shall not exceed the amount of £100.
These Terms shall be governed by the laws of The Netherlands. This does not affect the applicable mandatory rights under the law of your country of residence.
You may bring any dispute which may arise under these Terms to – at your discretion - either the competent court of Amsterdam, the Netherlands, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are – with the exclusion of any other court - competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is in an EU Member State or otherwise the competent court of Amsterdam, the Netherlands.
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
For EU consumers only, if you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/.This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.
Should you have any questions about these Terms or the Club or have any reasons for a complaint you can contact us by clicking here.
PLEASE RETAIN A COPY OF THESE TERMS FOR YOUR RECORDS AND PLEASE CHECK THE ADIDAS WEBSITE OR APP FREQUENTLY FOR ANY CHANGES TO THESE TERMS.
Last Updated: August 2023