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Return and Refund Inquiries
1. INITIATE YOUR RETURN
Log in to your account and go to My Orders. Select the order that you wish to return. Tell us what item(s) you want to return and why. Confirm your return.
2. ATTACH RETURN LABEL
Pack your items, use the pre-printed label from the box and stick the return label over the previous one. In case you lost your return label, a new label will be automatically emailed to you after finishing step 1.
3. COURIER WILL CONTACT YOU TO PICKUP THE RETURN
Our couriers will be in contact to arrange a time and a day to pick up your return(s).
With adidas' 30-day return policy, there are no catches. All we ask is that you send the items back to us in the original packaging, and make sure the merchandise is in the same condition. Ensure the following conditions are met for a smooth return process:
You can return your purchase for up to 30 days from the day it reaches your doorstep.
Only one return authorization will be accepted per order, multiple returns per order will not be authorized.
Once the pickup request is initiated, customers will have a window of 3 business days to handover the item/order.
Products must be in the condition you received them and in the original box and/or packaging.
Due to product limitations and hygiene reasons, the below items cannot be returned:
Electronics
Swimwear, Underwear, Face masks, Beauty products, sports bra & Lingerie
Gift Vouchers
No returns or exchanges are allowed on YEEZY products
Returning products is free of charge as long as the product is in its original state and packaging. Apparel has the original tags attached. Accessories have all parts of the original packaging. Footwear is in the original shoe box and you follow the instructions on how to return a product. You can return your online order within 30 days from the date of order delivery.
YOUR REFUND PROGRESS:
1. WE'LL PROCESS YOUR RETURN AND ENSURE THAT IT IS ELIGIBLE TO BE REFUNDED
2. BANK WILL SEND REFUND Credit/debit card: max 14 business days. We'll send you another email as soon as we've processed your return and authorized a refund. From the moment we authorise the refund, your bank still needs to process it. You will receive your refund via the same method that you used to pay for the product(s). We will reimburse you from the day we receive your online order back at our warehouse and have inspected it.
We will not refund your shipping costs, except in the case of return of a defective product. This will be assessed once received at our warehouse, and if a defect is approved, your refund will include shipping costs.
Purchases from the adidas online shop can be returned within 30 days from the date of order delivery, if they qualify as per our returns policy.
If you placed an order before 28th February 2022, your order may not appear in your Order History. This is because we recently moved to a new website. Please contact us to discuss your order if you have any enquiries.
Did you order an item online, but it is wrong in size? Instead of returning it....
1. You can exchange for a different size for free within 30 days in our Retail Stores per invoice price.
2. You can also exchange an item with any other item as per invoice price.
3. If you choose an item with higher price than invoice, you can pay the difference amount.
A) HOW DO I EXCHANGE AN ITEM?
- Bring the item in its original packaging along with the invoice to any adidas store.
- Original tags must be attached to them
- Item/s should be in good condition and not used.
B) WHICH ITEMS ARE EXCLUDED FROM EXCHANGES?
- Hype products such as Yeezy, and Lingerie cannot be exchanged in store.