With a voucher, you're able to get a discount or other promotion when you purchase products through our online store. We have different activations, from % discounts per item or bundle deals when you get a discount on a second item. For every promotion, different conditions apply and are explained during ordering.

Here's how to claim your discount:

  • Pick a product that's applicable for a voucher discount from our online store.
  • Continue to your shopping bag. Click 'Enter promo code' under your order summary. A promo code can also be applied on the delivery page.
  • A voucher field will appear. Type your voucher code into the field and hit 'Apply'.

When shopping in the adidas app, continue by clicking 'Payment or 'Shop now' to see the promotion code field in the check out steps.

Keep in mind:

- the voucher is only valid for a limited time.

- the voucher may not be applicable to all products. Exclusive articles are excluded from promotions, which will be noted on the product's page.

- the voucher cannot be applied after you've placed an order. In this case you need to cancel the order within 15min and use the re-order button in your account to checkout again.

- the voucher cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to your order, we'll use the one with the greatest discount.

- Shipping charges apply when the discount voucher makes the total amount drop below the threshold for free shipping.

You can find the Terms and Conditions related to voucher usage stated on the bottom of the email in which you received your voucher, or on the voucher.

Sometimes when you try to use a voucher code you can get a message saying it's either expired or not recognized. If it's expired, you won't be able to use it any more. If it's not recognized, you can follow these steps to get to the bottom of the problem.

First you need to make sure you are using the voucher correctly. Read the terms and conditions which can be found at the bottom of the email. Also make sure the voucher applies to at least one item in your bag, not all items are eligible for promo codes. Another potential issue is the voucher might be a retail voucher, these can't be used at online shops.

If none of these issues apply, make sure you've entered the voucher code exactly as it appears. It's easy to make mistakes if you enter the code manually. Some common mistakes are:

  • Check spacing, character errors and/or spelling mistakes.
  • The voucher code field is case-sensitive. Check that 'Caps Lock' button is not on and use upper case where necessary.
  • Check you're not mixing up the numbers 0/1 and the letters O/I.
  • It could also be possible that your voucher is only applicable on the adidas app and not our website. In such case, download it here and try again.

If you are sure your voucher is valid for your order but it still doesn't work, please contact us.

Promotions apply on a specific selection of our products. Certain articles may be excluded from promotions (e.g. the Yeezy collection or other hype articles). This is always highlighted on the article details page on both .com and in the app. If the code is valid and the wrong % is applied, please contact us and we will help find out what happened.

You can read the specific Terms and Conditions in the source of your voucher to make sure that your voucher applies to your order. The Terms and Conditions can be found at the bottom of the email you have received with your voucher, underneath the 'Store Locator' and 'Privacy Policy'. Or go to your partner site for the agreed terms which can vary per collaboration.

If your voucher isn't working on sales products, it's because it cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to the order, we'll use the one with the greatest discount. Check the source of your voucher code for the voucher-specific Terms and Conditions. You can find the Terms and Conditions at the bottom of the email, below the Privacy Policy.

If sales products are excluded from your voucher, use your voucher on a regular-priced product instead.